Excelsior Hotel

Hotel bien situé mais dont le niveau des services n'est pas à la hauteur des étoiles. Deux mésaventures: 1/une tentative vaine de nous faire payer le mini bar qui n'avait pas été utilisé. 2/ une tentative toujours vaine de nous donner une chambre sale et sentant l'humidité (clim hors service depuis des lustres)!!! Un conseil ne pas avoir peur de descendre à l'accueil et d'exiger ce pour quoi vous avez payé!

La localisation à 2 pas de Central Park, en face du jardin du Musée d'Histoire Naturelle et au voisinage des nombreux bons restaurants de Columbus et Amsterdam avec font de cet hotel une halte très agréable pour découvrie et revenir à New York.

Having stayed previous visits at small apartment rentals, I was a bit nervous the Excelsior rooms would be too small and noise from the street and hallways would be a bother. Not so! My friend and I stayed 6 nights on the 15th floor in a room on the back side. There was some day time street noise even on the 15th floor and I suspect rooms facing 81 Street would be quite noisy. The room had two comfortable double beds (no bedbugs), a small closet with plenty of hangers and a surprisingly big well stocked bathroom. We never heard noise from the adjoining rooms or the hallway. The location on the C line and crosstown bus is ideal for getting to both the theatre district and museum mile. Highly recommend the Excelsior.

Good location , near subway stops. One of few hotels wit 2 beds in a room. Clean, nice exercise room.

The accommodations and location are perfect for exploring the city! The staff was helpful, and the free upgrade to a suite made our stay even better. While a view of the Hayden Planetarium would have been nice, the suite more than made up for the lack of view. This hotel has a fantastic modern with art deco ambiance, and is the perfect location for seeing and doing Manhattan! Just steps away from Central Park and the subway, it is nestled in a very nice, upscale residential neighborhood with good local eateries. Great place to come back to after a long day of battling the crowds! Loved that it was not in a tourist area, and got to feel like a local (almost)! Bathrooms are clean and nice, but sized for what you would expect in NYC.

Rooms very comfortable...nice sitting room with French doors...comfortable beds

Couldn't sleep. Between the ice machine in the hallway & what sounded like the HVAC system, there was constant noise. Really, non-stop! Also you can't get heat unless the temp drops below 60.

Room was small, but in excellent shape, and the location--right across from the Amercian Natural History Museum and Central Park--can't be beat.

Faces the Museum of Natural History (though our room faced a brick wall). Lots of dark wood in lobby and elevator. Room was dated. Floors creaked loudly. Mattresses were soggy. No hot water first morning. Three-legged table with glasses on it toppled over when brushed - whose great idea was that? But room was clean, quiet and spacious (2 full beds), bathroom was brightly tiled, towels were plush and new. Staff was friendly and helpful. Would probably stay again.

wonderful location; nice room with excellent lighting (often found lighting to be poor in many other hotels so I wanted to comment on the excellent lighting); only negative were the towels in the bathroom which had a very rough texture --- I really did not like that.