The Ritz-Carlton, South Beach

Went to the Ritz for a family vacation. Overall, the hotel was a great experience. We loved the location where it was close to South Beach but not too close. It was perfect because I went with older adults and my siblings (in our 20s) where we can each do our own things. The rooms were clean and the staff was helpful and wonderful. For the price we paid, the rooms weren't very big (which was kinda expected going to South Beach). Also, (as expected) everything in the hotel was a little pricey. However, for a family vacation, the hotel is a great place, even if you have to splash a little more.

The hotel is fantastic. Centrally located in South Beach. The initial room they gave us upon arrival had no view, but when we asked to change it, they immeadiately accomodated us. The personnell has been great, friendly and super-attentive. I would strongly recommend this hotel.

pretty good ..byt not outsatandinng needs more attention for room service and rooms readiness

This was a great girls weekend at the beach. Great food at and around the hotel, wonderful spa, and great service!

Ritz is up to its rep, as always. Great lovation, great service, great food.

The Ritz Carlton SoBe is, by far, the best hotel in terms of service (2 thumbs up), location and ammenities.

Big thanx to entire stuff, we loved you all. We took a small couple getaway vacation at the end of September. It rained for almost 2 out of six days but we were very happy anyway because the hotel was fantastic, not over the top, just perfect. The food may be a little pricey but it is really worth it. There are many great restaurants in short walking distance. The location is perfect: close to attractions but you will get a good night in peace as well. Here is why we loved The Ritz-Carlton South Beach: we were upgraded to better room upon check in, it was big, the bed is so comfortable we wanted to take it home, room gets spotless cleaned all the time, stuff speaks English and Spanish with great courtesy, towels and beach chairs are included and you can order anything from the restaurant to the beach, pools opened 24 hours, gym has all you need, the magnetic card key worked every time (first time ever!), the guests were all professionals, front desk knows everything, we checked out but used special changing room to wash of sea salt before getting on the plain and no attitude from staff for that. One more very important thing: I tore MCL in my knee one week before vacation but the hotel is perfectly designed for a disabled person. I was very comfortable and it helped me recover faster from the injury also because the pool has salt water and perfect temperature. The trip was worth every penny that we paid and this is where we will be back as soon as we can, exciting.

Went down to Miami to visit friends and family. The hotel was perfectly located on the beach and on lincoln Road which is a tourist mecca for shopping and restaurants. The pool area is just the right size, not so big like the fountain bleu or too small like a boutique hotel. Loved the afternoon treats that they bring around to all of the pool patrons. The hotel was very well laid out and the service was very good. We did the spa one day which was OK but not up to par with other Ritz Carlton locations I have stayed in. Here is what needs to be improved: The security was laking. The gate to the beach was always open from the beach. When I reported it to the desk, the first person told me it was to make sure guests do not get locked out. I thought that is what gates are for. If guests do not take their key, that is their responsibility- I thought. Considering the homeless loiterers who hang out on the beach just outside the gate, this concerns me. Also, when we asked for more room keys, we were never asked for IDs, only what room number and our name. So anyone with your name who got your room number could have gotten a key to your room. The menu available for lunch was also very limited, not even a hot dog or club sandwich listed anywhere, otherwise it was a very pleasant experience. I might consider looking at another hotel for comparison though.

Horrible service once you pass the front door, requests were left unattended, 4 tries before anyone got anything right, don,t think I would stay again, even if it was free.

Perfect vacation! Did not want to leave and can't wait to go back!!