Sole on the Ocean

dirty room! Unfriendly staff. Everything had a hidden cost. Everything. Surprise check out charges without warning.

Great location but you need a car,room was wouderful and space and what a view

When I got there I found out there was valet, and that was good but the charge was not included in the orig. price. While checking in, the lady at the front dest informed me there would be an extra $15 charged per day for the use of the spa area, and the towels available on the beach. The room was really clean and the view was half of what I was expecting. There was no chair on the balcony, it was unwelcoming and the sound of traffic overwhelmed the sound of the beach. I did get two free drinks at the outdoor pool/bar and they were really yummy. The Breakfast was awesome and the chef was very friendly and helpful with planning my day. The breakfast was not included either, so it ended up being a $25 continental breakfast with a veggie omelet on the side. I tried three times to order roomservice the first night and was met with obsticles the entire time. First, the menu was outdated, so I asked for a new one along with a menu of their spa services and extra water for my room. $18 for 4 waters. and there was no menu for the spa services. When I called down for a salad off of their new menu, it felt like they were trying to convince me not to order anything at that (almost closing) time. They put me on hold and three transfers later I got my salad 2 minutes before 10pm, when they close. All tips are included with everything you order which makes life simpler, but a 30% tip is a lot more than what I would agree they deserve. The next day I ordered a scented massage. It was lovely if you are not a prude in any way. The room I was in was facing another hotel and I really hope the window was a one way mirror cause somebody may have got a view of me while getting ready. The lady working on me was very professional, and I found out that this service was one of the only things not part of the Hotel. I paid cash becuse I was unable to charge it to my room. That was a suprise to me. The cherry on top was when I realized I left my book in the room while I was at the airport. I doubt I will see it again. I seemed to have caught them at a transitional phase.The location was great, food was really yummy, bathroom was dangerous.... I'm guessing it was a 2.5 foot deep bathtub. Kinda hard to keep your balance while getting out. It wasn't the worst experience I've ever had, I just felt weighed down with all the extra hidden charges. I'm sure I paid about $100 more than I anticipated.

Great Location. Lousy Hotel. The room was tacky and the room lighting was something out of a 60's movie. The best part of the room was the ocean view. Hotel registration was something you expected at a third-rate motel. We'll take your credit card hold for $150.00 incidentals (of course) but don't ask for a list of local restaurants, or expect prompt housekeeping service. Next time, we'll spend a little more for the far better hotels in the area.

Went to enjoy 5 days at the beach. We had a king oceanview suite. Small balcony with no furniture. First night the bed had no mattress pad. After requesting that, we seemed to have a random number of towels brought in each day. No washcloths, one hand towel, two bath towels. One day we received 3 bath towels. Nothing else. There was dirt around the molding in the bathroom. The bed sheets were all flat sheets and came out each night. It was a wrinkled mess in the morning. Pool bar, Jose and Luis were outstanding. Great customer service with valets too.

Have stayed at few places in Miami. Sole is missing good management and that special touch! Room has balcony but no chairs. Room has kitchen with glassware but no paper towels or dish washing liquid whereas the bathroom has tissues, soap, hair dryer, etc. Room had no latch on door to prevent entrance when guests are in room. Room was too dark. Remote not working well. Room access card not working well. Had to replace 3 times during 5 night stay. Breakfast not impressive. Self serve but they automatically add a tip/service charge. Positive Note - Parking attendants very nice & very responsive! Worked hard to get guests' cars.

I'm generally a happy-go-lucky type of person, and certainly not a hotel diva, but I was annoyed at how unfriendly the woman at the front desk was when I questioned the surprise charges at check-in. Be warned...they will hit you up for $15/day resort fee + $20/day valet parking...and you don't have a choice in either case. I tried to explain that these charges were never mentioned upon booking the reservation, but it fell on deaf ears. I was there for less than 24 hours, and it poured rain off and on for my entire stay. Therefore, I can't say I got anything for my "resort fee". Go figure. On the other hand, my room was nice and clean, although minimally appointed.

Great location. Expensive ' in house parking' no good food. Good staff. Great views. Uncomfortable rooms.

this was a stunning stunning experience.... from the room to the view to the service....

Cons: 15 dollars a day for resort fee plus 20 dollars a day for valet parking. It took valet 30 minutes to bring us our car which almost made us miss our plane. We decided to eat breakfast at the hotel one morning which was a rip off and nothing great. Hotel room was small but comfortable. We paid extra for ocean view room however, it ended up being only a partial ocean view. Not close to south beach. Pros: The bed was very comfortable and the shower was a rain shower which was spectacular. You get 2 beach chairs, towels and an umbrella for the beach. Outside bar drinks were good.