Hotel Urbano at Brickell

This was a gathering to celebrate my mother's 90th birthday so it was important that we all stayed together in the same hotel. The hotel manager was rude, condecending, unhelpfull and unprofessional. He pretty much said "it's not my fault, the booking agent oversold the hotel". Nonetheless not half an hour later I saw a couple check in and get a room. When I asked how it was that they got a room they told me that it had been prepaid. Cruise tour groups? Apparently they mean more revenue than long term customers.  The hotel has turned over every employee since the last time I was here - from the manager and the front desk staff to the executive chef, bartenders and servers.  Too bad - it used to be a nice little comfortable place to stay - no more. I'll never come back and I'll advise everyone I know to stay away. 

The staff was awesome! Juan especially considering it is the late night shift, he was so helpful and knowledgable with the area and events etc. Also the young lady in the day time. (forgot name) Pool area is lovely, and the DRINKS AT BAR GREAT! Modern and clean or renovated rooms glass showers no bath..cleanliness which is my main concern. Only downfall is the hotel does not offer parking on their lot they charge $29.00. but you can find free parking on the street I was lucky..great stay but headed to south beach for the remainder of trip!

From the moment we arrived, the experience was wonderful. The staff was warm and welcoming, and made us feel like family returning home. The rooms were clean, spacious, and everything in working order. Breakfast was the best I have had in quite some time, and the service was even better. I cannot say much else, other than I know where I will be staying my next trip to Miami. Thank you to everyone at Hotel Urbano!

good location ,service and cleanness, well located

SPENT THE DAY/NIGHT IN COCONUT GROVE.[...]

Very enjoyable stay at Hotel Urbano. The hotel and pool area were very classy. I enjoyed the small scale of the hotel. It was conveniently located to all of the Miami attractions I was interested in. The valet service was excellent and really worth the price.

The hotel was absolutely great! I was very disappointed when arriving and finding out that my reservation was not even in their system. There should be better communication between [...]and the hotel. Luckily they were able to accommodate me and my two kids with a room as I originally requested. Hotel staff was very nice and the bartender was the greatest. I would definitely stay there again but next time I will call direct to avoid any other mishaps. The location was awesome close to Bayside and valet was great.

I attend some meetings close to the airport and also in the Brickell area. The hotel is fully renovated, little but very very nice.

The hotel is located in a nice area. It is clean, modern and has a great ambience with all the artwork around. Room service is prompt and the meals were nice. Had a bit of trouble verifying on-line payment when checking out. Staff was very helpful.

It´s a great hotel with a great location and very nice rooms and lobby. Also has a lot of art changed frequently.