Holiday Inn LOS ANGELES-INTL AIRPORT

First, my overall experience was good and I would consider staying at this hotel again. However it is not located at LAX, it's 1-3 miles from airport. However there is a good system setup to pick up at airport. My hotel experience would have been higher rated if front desk picked up their phone when I called asking for their condiments packs full of sugar/stir stick/creamer for coffee in the morning. The first request I made at the front desk at 9:30pm and the housekeeping brought me only sugar & creamer, not the packets which included the stir sticks. Just a little annoyed since I was getting up early and didnt have anything to stir my coffee with. So I called the front desk from my room and they didnt pick up the phone. I got tired and went to sleep, woke up at 1am and called the front desk who did answer the phone. I asked for the packets and she said she would bring them but never did. I woke up again at 4am a little irritated that I had to get up in 1 hour and still no packets with stir stick. I called the front desk at 4am and a man answered and I explained my issue and he finally brought the packets at 4:10am. Also in the morning I tried calling and no answer again. And when I went to lobby it wasnt busy at all so that's no excuse. I would recommend to this hotel to have the condiments, shampoo, conditioner available somehow in the lobby so people dont have to be irritated with their poor customer service. People are stressed out enough travelling and my stay would have been rated higher if this didnt happen. Also the bathroom smelled like wet towels. There should be someone to answer calls from the guests at all times. No excuse being short staffed if that was the excuse. Thanks for having this survey I was going to speak to mgr but now I dont have to.

We enjoyed our stay, and the staff were great keep up the great work!

Hotel in a good location with friendly staff. Comfortable rooms.

Front desk clerk was not welcoming. Hallway was very dark and gloomy. Room/bathroom were not cleaned well. Entire hotel needs a makeover. It looks tired.

The hotel was very close to LAX, but I wasn't bothered by airplane noise at all. The bed and pillows were very comfy, and the toiletries were nice. Although this isn't an area I would walk around in at night, they did have a security gate and parking garage that made me feel much safer. It was a great bargain for someone who wanted to go out and do sightseeing and then come back to sleep in a cozy room, ready to head out on a flight the next morning.

My fiancee and I took a vacation to LA for 4 days and chose this hotel because of its proximity to LAX. It surpassed my expectations! The room was serviced everyday, the staff was willing to answer our questions regardless of how big or small. There were restaurants within walking distance and all the sightseeing we did was about 30 min away. I am already looking to book a trip to LA in June and I am definitely coming back to the Holiday Inn.

Really happy to stay at such a nice hotel after a bad run prior. excellent value for money and close enough to airport.

Helpful, friendly staff. Dinning room a bit over-priced, but quality of food is fine. 15.00 per day parking is a bit much; however, easy in and out. Will use this hotel again when I travel to LA.

It was nice place to stay. Good food an drinks nice gift shop

I only needed a bed after flying in to LA late with an early morning meeting so this was convenient, a good price, and what surprised me it was quiet for its location. Did not use the restaurant or other amenities. Shuttle worked well.