Courtyard by Marriott Los Angeles Century City/Beverly Hills

The worst hotel experience ever. Sits right on a major road. Unless you have a back room get ready to not sleep. It is very loud. And Paul, the general manager, has no customer service skills. The room that was promised to us (not facing the road) was not given to us and instead we faced the street. We didn't sleep a wink. Paul instead of trying to rectify the situation did nothing. Probably because he gets complaints a lot. Horrible horrible customer service from the Paul. And a hotel not worth a dime! Go elsewhere. We went to a hilton and they gave us a free night after hearing about Paul and this hotel. That is service.

I had booked this hotel for talent because we were on location near the hotel. Sadly the talent woke up with several bug bites and we had to cancel her shoot because of it. I don't what kind of insect bits they were but its a shame that this experience left her so distrought and there was nothing we could do to rectify the situation.

Nice, clean, comfortable room with relatively low price. Good customer service. I would use the hotel again.

Our only complaint is that we were not made aware that the hotel was under construction. I'm sure once construction is done, it will be a great place to stay. It was a maze to get to our hotel room and there was not much space to hang out. If you are looking for just a place to stay, it does the job but if you like hanging out at the hotel and like to enjoy what the hotel has to offer, maybe not.

Michael the Hotel Manager was very personable and helpful

As usual, all the staff, from the highly-skilled parking attendants to the front desk personnel to the restaurant wait people, were friendly and anxious to please. It outweighs any minor complaints.

Hotel was very clean and staff very helpful and friendly.

The hotel was very convenient to family; within walking distance. The valet service was exceptional; never met a friendlier bunch! Remembered which exit we needed to use (to avoid exiting one-way opposite to where we needed to go) each time we left the hotel property.

This hotel is old and the overall expreience is far short from the typical Marriott property

This was a fine place to stay and the service was very good, but the room had been smoked in by a previous occupant. They offered to put me in a different room, but I didn't want to go through the hassle. You would think it would be reported beforehand by housekeeping and been given a "deep cleaning".