Sheraton Sharm Hotel, Resort, Villas & Spa

The hotel is absolutely beautiful. The hotel offers several pools and the beach is gorgeous. The staff were polite, friendly and for the most part helpful. The food at the restuarants was delicious; both Italian and Indian and their staff were fantastic. The staff at both restuarants were attentive and delivered 5 star service. The buffet breakfast accomodated just about every culture which was excellent. My biggest complaint about the Sheraton is that it is rated a 5 star but the quality of service provided by the hotel is not 5 star. You have to pay for everything... You cannot use the spa pools unless you get a spa treatment. They don't even provide a shuttle to the airport (the claim was that I was taking an international flight and it took longer... when in all actuality there are no international flights from Sharm and all flights leaving Sharm are domestic because they go to Cairo. In fact the hotel provides a limo service that has outrageous prices as compared to the regular taxis (which by the way the hotel won't even permit past the security gate). That is even okay for security consderations but the limo should at least be competitive since the hotel has limited shuttle service to town. We had an early morning flight to Cairo for a tour and was not even provided with a "to go" breakfast box. In fact when my daughter inquiried about the breakfast she was told she had to go to the resort side (we paid for the full breakfast package). I brought this up to "guest affairs" who told me she would report it to management but nothing was said when I checked out. Also, I took one item from the mini bar that cost (according to their price list) 15 Egyptian pounds. When I checked out they wanted to charge me 25 egyptian pounds. When I asked why the price difference I was given some flaky reason about the difference being for Unicef. After I questioned it the price went back to 15. This is not 5 star quality. I have stayed in many 5 star hotels; Hyatts, Westin, other Sheratons, Ritz, and this one by far lacks the 5 star quality I am used to.

ON OUR PRIVATE BEACH THE CORAL AND THE COLORED FISH UNBELIEVABLE

The hotel is very nice, rooms in the main hotel building are spaciouce and all have sea view. Rooms are very clean and spacious. The hotel Staff are very freindly and they all go out of their way to make you comfortable. The rooms are far from the pool side and beach, had a very long walk to and from the room every day. Food quality and vriaty is not more than three star, very poor for a five star hotel. Internet service charge i felt it was designed to rip customers off, you have a choice to purchase 30Min, 1 hour and one day of inetnet service however if you disconnect before the time is up you have to purchase an new package for the inetrnet you can not continue where you left off.

Very nice trip

The hotel was great, staff was professional and helpful. The food was pretty good (not necessarily 5 star quality, but definitely well prepared) and while they were overpriced the drinks were very well made. Lots of activities for nearly any taste, and if you weren't interested in doing anything of importance there is a huge stretch of beach that is perfect for laying out and enjoying the sun. Or go snorkeling, some of the most beautiful snorkeling/diving I've ever done was right there in front of the hotel. Highly recommended, and I plan on going again! Oh, one small drawback, for those who want to go to "down town" its a little ways away.

Clean and well-maintained facility, comfortable and quiet room, friendly staff, good restaurants, good rates, and a terrific beach with interesting people, some of them naked. Darned near perfect.

It was my first time in Sharm el Sheikh and I didn't really know what to expect because the online reviews vary drastically. After a long flight, I finally arrived at the place and was extremely pleased with how I was welcomed by the hotel staff. They picked me up from the airport, carried my bags for me, etc. My room had the perfect view of the ocean and the island from my spacious balcony. All the staff personnel were friendly, smiling, and helpful (better than Cancun). The majority of the guests at the complex are Russian and Italian - they are easy to talk to even if they don't speak English. Oh, yeah, there is a lot of exotic fishes in the ocean... The manager at the hotel is Karim - he can make things happen!

Staff was friendly and helpful. My room was right next to the outdoor theatre and they played loud music every night until late. Food was mediocre. Internet and taxis were expensive. This hotel/resort/villas/spa might have been fine for a vacation but I was there on business and it was not so good for that. Given that every other hotel in the area is similar in setup, business travellers might not have much choice.