MARITIM Jolie Ville Golf and Resort

I just returned for it couple of hours ago. The experience was completely ruined by really bad customer service and having to fight repeatedly over every little thing with the staff, so much for going there to relax. Imagine, the hotel coupld not get me a pillow! We did not have enought pillows for the beds in the room (I mean not even one pillow per bed) and I tried talking to about 5 people about this and the answer was: "We're completely booked, we don't have any pillows to give you!" I talked to Natalie from Guest relations, and she did not help a bit, she did absolutly nothing, not even follow up with me. I paid good money to stay at a so called 5 star hotel and ended up sleeping without a pillow to give my daughter one! Advantages: The food is of good quality, especialy the lebanese chef Disadvantages: -Isolated location with subpar shuttle service that is impossible to find a spot on. The bus left Nemma Bay before time one time and left us behind, when I called the hotel to complain, the receptionist said rudely, "it's your problem, what doyou epxect to do ?" -Alot of walking to get to the sea - Lots of stairs -No beach! -Staff is not trained or capable to deal with peak seasons such as Eid., they just completely dropped the ball, it was one fight after the other.... -Animation team did not do much for kids For the money, there are definitely better alternatives... I am disappointed at the management dropping the ball as I have stayed there is the past and went back to enjoy it again, but management completely dropped the ball.....Will not go back!