Shangri-La Golden Flower Hotel

[...] the hotel staff wasn't friendly either (and we thought this is a five start hotel, ha). It wasn't a pleasant stay at Shangri-La Golden Flower Hotel at all.

Room was adequate and staff very friendly. Food at breakfast was sometimes either dried out or cold instead of hot. Very comfortable hotel with adequate services

Overall a good hotel in a good location and very good service. Decent prices and modern facilities.

As expected from the Shangri-La, excellent service from beginning to end, friendly and attentive staff always ready to help. Because I didn't have a laptop, I had to use the Business Center (although the facility is wireless). The room, while nicely appointed, felt a little old - the amenities could have been a little more modern. The staff speaks fluent English. 2 very good restaurants on site. About 10 minutes from downtwon Xian. Worth staying there. Great Hotel!!!

Was a great hotel. The lady caught a cold and they had a bell-boy escort us to a pharmacy and purchase something legit (Chinese pharmacies are something else....). She got something good and made a recovery. Thank you for that Shanrgi-La. Hotel was very nice if a bit aged. The bar only stays open to midnight which was a little disappointing. The business center was also closed during the day and located in the Horizon club. My computer never could connect to the Internet in the Lobby/Bar area so I was left having to haul my work between either the Business Center and Horizon club when at the hotel. They still use IE6 as the computer browser (seems to be common in China) which is pretty scary. I've since changed all my passwords upon returning home. Overall the hotel was very nice if there were a couple of personal annoyances. The service was top-notch and the buffet's were above average. The Duty Manager was also very helpful in all ways... there is always someone with very good English around as well even at late hours. The checkout process was "Westerenized".... I can't say the same for all hotels in China. This is a good thing.

excellent service - helpful staff and the rooms were very clean

Hotel molto curato nei dettagli. Camera confortevole, con bollitore e asse da stiro. Posizione non favorevole al centro storico di Xian, ma comodo comunque in taxi. Colazione non inclusa, e consumazioni care nei bar dell'hotel. Il personale non parla molto bene inglese. A well-kept hotel, with comfortable rooms, with electric kettle and iron. Not a good position to the storic centre of Xian, but accessible by taxi. Breakfas not included, and bars very expansive. Staff doesn't speak english very well.

First of all, the hotel staff were very friendly. However, the room(even the excutive room) carpet was very dirty. It is definitely not a 5*star hotel. While traveling in Xian, be aware of the "black" color taxi. It is not safe to ride in one and they charge 3 time more than an average "green" color taxi.

The location is terrible. That was no surprise, other reviews I've read have noted the same. Unfortunately the service at the hotel made no effort to compensate for that fact. For example, after assuring us otherwise the concierge sent us to a restaurant whose menu didn't have any english translations. Worse, his directions on where to go upon exiting the taxi were unclear, as we later discovered. The hotel felt dirty and dingy; well past its prime and with windows that looked as if they hadn't been cleaned in years. The entire front of the hotel is glass so it was a significant detraction. The level of service in the spa was disappointing. The masseuse was poorly skilled and trained, even for chinese massage. Not to mention she needed to clip her nails. Ouch! I've stayed about 40 nights at Shangri-La hotels over the past 2 years. Normally they are a wondeful refuge. Not so at this location. I would strongly recommend that you look elsewhere.

空調設備がよくなかった。 風呂の浴槽が浅い。 食事が値段の割りにわよくなかった。 全体的に５星ホテルの感じがしなかったホテルでした。