B-Aparthotel Grand Place Brussels

On se sent comme à la maison l'appartement est bien situé et très propre et confortable et bien équipé nous fumes ravies

Nicht vergessen schon vor Einreise Zugriffscode für Hoteltür und Schließfach zu holen!

The apartment was chic, well equipped and good value for money and the location superb BUT we arrived about 11:00 on a Friday hoping to drop our bags off before check-in. We couldn't raise anyone to let us in. Humping our bags around, we returned at 16:00 - still no one around. We had to use a mobile at roaming rates to ring an emergency number shown on the door: they told us the combination to gain entry and we had to hold on while they told us where to find the key, and the combination to retrieve that, and had to find our own way to the room with our luggage. The apartment itself was very good - which is just as well because between then and when we left on Sunday we never managed to find a single member of staff! (The apartment was not serviced). If you don't mind that hassle, then it really is great value for a weekend.

Wij zijn hier vorige week geweest en het was geweldig! Was eerst wel lastig zoeken naar het hotel omdat het in een straat is waar je met de auto niet kan komen. Er is geen personeel aanwezig maar alles staat overal duidelijk vermeld. Alleen de parkeergarage was even vaag, maar we zijn erin en eruit gekomen. Kamer was super groot (nl. 2 slaapkamers + 2 badkamers) en afstand naar grote markt is echt minder dan 5 minuten! Echt een aanrader!!

This hotel was great, had a kichen, living room, bedroom arrangement. Very comfortable. The Deal is that there's no staff onsite anytime. I cleaning crew turns rooms over and puts keys in lock boxes. You'll need a code to get in the front door. And anoher code to get your key. If you contact the reservations staff through email and supply your credit card info (for additional fees if you accrue any, not for your booking payment) they will send you the codes via email and you'll be set. If you want early check in request it in the email and they'll try to meet your needs. We had a great experience!

It was an excellent appartement with a perfect location, only a few minutes walk away from the Brussels Central station. BUT: BE SURE TO HAVE AN ACCESS CODE ON ARRIVAL OTHERWISE THE DOOR WILL NOT OPEN. THERE IS NO PERSONELL !!!!

Guests who book this hotel should know: 1) There is no on-site staff; 2) they will need to have a code to enter the building, which their booking service may or may not have thought to give them (ours didn't); 3) they will need another code to obtain their key from the lockbox in the deserted lobby; and 4) they better not need an extra roll of toilet paper, or a mop to pick up a spill, or an extra key so multiple guests can go on separate ventures, because THERE IS NO ON-SITE STAFF. [...]Other complaints include the fact that the so-called apartment (which we booked in part so we could have a little privacy from our daughter, who was traveling with us) had only a single room, without so much as a screen separating our sleeping area from hers. Finally, the previous occupant seems to have been a tomcat who marked his territory with some enthusiasm. The management had tried to clean this up, to judge by the veneer of room freshener overlaying the odor, but not successfully.The location was wonderful, but that's really about the only good thing we can say about the place.[...]

Very well located, 5 min walk from Brussels Central train station. Plenty of restaurants next door.

No tienen recepción en ningún momento con lo que si te pasa algo te sientes perdido. El servicio de limpieza en general es malo y el fin de semana no hay servicio de limpieza con lo cual ni cama, ni toallas, ni basura....

Nice room in central location but the abominably poor service makes it a place to avoid. There are NO on site personnel other than a maid who comes to clean a few hours each weekday. You need a code in order to enter the building to register. That was not sent to me. The ordered coffee did not arrive. The requested soap (a second bar after three days!) was not supplied. There is no room cleaning on weekends. Very difficult to get through to hotel operator (who is off site) and then your issue is ignored. Internet connection is very expensive.