Grand Hotel Mercure Biedermeier Wien

The non-smoking room was very smoky to the point that I did not sleep.

I had a favorable stay at this hotel. The room I was in was quite tiny, but it's Vienna, so I wasn't expecting a huge place. It had everything I needed. The staff spoke English and were very helpful, especially since it was my first time in Vienna. It had AC too which was nice. The Wifi charges to use internet in your room are quite expensive, but they have a common area computer in the main lobby, which has free internet. The location is nice because it is near the central part of town, so you can walk around and explore but also maintain some peace and quiet. There are lots of restaurants nearby- even right outside the hotel. Overall, I had a good experience. :)

Breakfast was fantastic with the greatest range of foods we had seen on our European trip.

The room was very small and a long way from reception but everything else was fine. The breakfast was magnificent. We are returning soon.

Not very nice

We were told at check-in that breakfast was included. When checking-out, we were charged 200 euros of breakfast that we of course would not have gotten if we had been told by the reception that it was not included. The staff's mistake cost us a lot of money and irritation just before leaving to the airport... Other than this, the staff was not particularly nice. Not knowledgable. The hotel is clean though, 15 minute walk from the city's heart and monuments. Breakfast is not very good but it is a big buffet.

まずは値段相応のホテルだと思います。 空港から一本の中央駅から徒歩10分なので、移動は楽です。ホテルの看板はすぐに見つかっても、入口は違う場所なので見つけにくいです。看板の下のレストラン（ちなみに値段は一皿千円少々でそれほど高くないです）を右に入って路地のずっと奥です。 ネットはロビー一帯で無線ランが使えます。もちろん共用のデスクトップとプリンターもあります。 フロントは親切で、朝食も暖かい物が出ますし、特に不満な点はありませんでした。 近所のスーパーは19時で閉まってしまうので、ビールやつま は中央駅前の売店で買うのがいいでしょう。

The hotel is close to the historical center, just a short walk of 10-15 minutes.