Swissotel Sydney

Excellent location, near or accessible to everything. Beautiful, spacious rooms. Good views.

Consistently good service from Swissotel and excellent location in the Sydney Central Business District. Short walk from the botanical gardens, bridge, and Darling Harbour. Staff was efficient and the facility was modern and clean. Outdoor pool area was nice but weather was too cold to enjoy. Only issue with this location is the use of elevators. In order to get to the lobby from the main entrance on Market Street, one must take an elevator. From these elevators one must cross the lobby and use a seperate bank of elevators to access the rooms. Just enough delay to be a nuisance, especially during morning or afternoon check-in/out times. Did not eat or drink at the hotel bars/restaurants.

Excellent service, amazing rooms.

My expectations for a hotel of this caliber is simply that everything should run smoothly with no hassles. I would say that I was disappointed. Having stayed a week created the opportunity for more problems. Hassle 1 - you arrive at the hotel on the first floor and the lobby is on floor 8 - that's okay. But when you leave your luggage and 45 minutes after checking in and being in the room and no luggage has arrived is a problem. It should have been deposited in the room during the check-in process. Having to make a call to get your luggage is not acceptable. Hassle 2 - When I travel for pleasure (as this trip was) - I also travel with a computer and stay in touch with the office. For this I need good access to the internet. The internet in the room at $25 a day is over-priced. I chose the 7 day plan and paid $100. I had difficulty getting the computer set up with the internet modem in the room. No one at the hotel seems to know anything about the computer system. Instead they have you dial 59. This puts you in touch with the internet modem company. They try to diagnosis the problem from India, the Philippines or somewhere (they informed me that they could not divulge the country that they were in). They informed me that I did not have wi-fi in the room (which I discovered later that I did but it was a weak signal)and that I needed to make a direct connection to the modem. Which I did. Nothing seemed to work. I eventually examined the plug to the wall and discovered it was ajar. That fixed the problem. I also had that problem again and figured the cleaning staff was the likely culprits. After that the internet connection functioned well. I later tried to use the I-phone (wi-fi) connection on the 8th floor (where there is supposed to be one). I had no luck. I was informed several times that I needed to purchase an internet card. At other times I was told that this was not needed since I had purchased a room plan. I eventually had a friendly staff member give me a code that supposely would permit me to use the system. The i-phone recognized the wi-fi connection but was never able to connect. I also learned that the system in the room and the system on the 8th floor are different. This makes no sense. Once having discovered that I had a weak wi-fi signal in the room, I tried to connect using it. Again no luck. I called 59 again and after 10 minutes was informed that in order to use the I-phone - I would need to purchase an additional internet plan since it is a separate device. They have to be kidding! I proceeded to Starbucks and used the I-phone there. The internet system at the hotel needs to be improved and a single system should be in place. Hassle 3 - the room is small but not a major problem for one person. Having arrived, I looked for a suitcase stand. There was none. Had to call. They informed me that there was one in the closet. I informed them that there was not. Rooms should be inspected before people check in. They proceeded to deliver the stand. I next looked to find a spot to plug the hot water pot in so that I could make tea and coffee. There was no place to plug it in except on the lower wall and set the pot on a foot stool. This is bad planning. Hassle 4 - The hotel lacks a concierge. There should be a staffed concierge desk on the 8th floor. Instead the concierge activities are performed by the staff on the first floor - but neither duty is done in an acceptable manner. Hassle 5 - On two nights of my stay there were guest running between rooms on the floor and slamming the doors (not permitting the doors to close automatically) between 11:15 and 12:15 at night. This is not good. People are trying to sleep. Hassle 6 - Not a hassle but food prices tend to be high at the hotel and you probably will need to check out some modest priced restaurants on Pitt Street. Hassle 7 - After checking out and going to the first floor with my luggage, I had about ...

Loved it and will happily stay again when visiting Sydney.

Fantastic location in the middle of Sydney CBD. Very friendly staff. Very good facilities, room was great, pool was good, Restaraunt (JPB) was great for the 1 evening meal we had there - food and service were spot on. Definitely recomend this hotel.

Excellent location, staff very helpful and courteous. Nice size room and excellent breakfast choices. Would recommend this hotel and would stay here again.

very expensive and very poor breakfast-i paid for an upgrade to swiss advantage room and it was average at best Rooms were large but basic in comparison to other 4-5 star places

Great location, lovely foyer, nice room. Bathroom is huge and very nice, only needed a powerpoint near the mirror for hair straighteners etc to make it fabulous. Restaurant in the hotel served a magnificent wagu beef meal, one downside to the restaurant was that it shuts at 10 pm, which made it a rushed meal as we did not check in until 8.30pm.

Perfect place to stay if you're a shopaholic! Its right next to Myer and all other shops. Loved the location and accessibility.